HEL hoses - rust problem

[Jak]

A mate of mine has a fairly new RR and noticed signs of rust. He emailed HEL to moan and this was the response ... thought I'd post it here just in case any of you find a similar problem (always good to know you can get proper help from a company!!).....

Thanks for your email. This isnt a rusting issue - simply the clear hose (I presume from your mail is on your lines) has allowed water to seep in between the braid and the pvc. This coupled with the fact that the stainless hose is made with baby lotions (I know it sounds weird but its to stop snagging when braiding) creates a milky then in the sun a brown 'rust' looking colour between the hose and the pvc cover. Two remedies :
1 You can remove the pvc cover with a stanley blade and wipe the residue away BUT you wont have covered hoses then.
2 Let me know the make, model, year and colour for the kit with an address and I will send you a brand new set.
Apologies for this but when we swage the fittings on the hose some of the pvc is supposed to be trapped under the ferrule to stop this happening but it seems as though this hasnt happened on yours. All our products have lifetime warranty so please dont worry. Let me know

[steve speed]

i have never had a problem with hell hoses,, get them changed for some new free ones

[devlin]

Customer service plus.